Contact Center Services Calgary

Our Company Jump Contact is located in Calgary, Canada, and we can help you develop your business strategy through:

• Customer Support. 
By receiving calls from customers, issuing calls from agents, sending emails, managing contact forms, attention through chats or video chats, social networks or WhatsApp, either to solve problems, requesting information or process applications. If customers have a problem with your product or service, they know they can find help with one call.

• Improve your sales.
 Agents contact potential clients to sell products or services. It includes from sending and monitoring emailing, to selling the product or service by phone. Within the sales service, different post-sale actions are also included to build customer loyalty.

• Technical support. 
Through the reception of calls by customers due to some kind of technical incident. Agents must solve technical problems using suitable specifications. In addition, users can also answer questions such as warranty terms, product maintenance or equipment operation.

• Back office. 
Incidents are managed. These tasks are performed after a phone call, an email sent ... by the customer. This activity is not simultaneous to the interaction with the client. The usual reasons to manage are for queries, claims, requests or breakdowns.

• Recovery. 
Agents contact the customer to remind him or her of an unpaid invoice, inform the customer of the outstanding debt and negotiate to find the best possible solution for them.

• Retention. 
In this case the agents try to prevent the client from leaving the organization. The relationship with the dissatisfied consumer, produced by a bad experience in customer service, a disagreement with products or services, a better offer, etc. must be achieved.

• Other services.
Customer satisfaction surveys, development and maintenance of databases, market research, telephone audits, arranging of commercial appointments as well as Fullfilment (order management, processing, monitoring, control ...).

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